This paper provides a high-level overview of the Enhanced Telecom Operations Map (eTOM) Business Process Framework. eTOM is part of the. Telecommunications management network. Enhanced Telecom Operations Map (eTOM) –. The business process framework. ITU-T Recommendation M The Business Process Framework (eTOM) is a critical component of Frameworx, the TM Forum’s blueprint for enabling successful business transformation.

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These levels form a hierarchy, with each level encapsulating a group of processes at the next level of detail. Engage TM Ehom to independently verify and certify how well your business processes and information models align with the industry standards found in Frameworx. The map also indicates the interaction between processes.

NovemberKuala Lumpur, Malaysia. This page was last edited on 11 Decemberat Commons category link is on Wikidata.

Business Process Framework (eTOM)

Check here to find out. At the conceptual level, the framework has three major areas, reflecting ftamework focuses within typical enterprises:. The Business Process Framework eTOM is a standard maintained by the TM Forum[1] an association for service providers and their suppliers in the telecommunications and entertainment industries.

The development of the business process standardization for telecom service providers started with the founding of the TM Forum in Digital Transformation Middle East From Wikipedia, the free encyclopedia.


GB Business Process Framework (eTOM) R – TM Forum

Coaching Services TM Forum Coaching compliments our training and certification program to help you make the link between the skills you learned in class and the proper application of the standards, best practices and tools in the specific context of your project. Business Process Framework eTOM processes fall into three major process areas, [3] as shown in the diagram:. It was also supposed to serve as a basis for discussing the scope of information management necessary for the execution of the processes.

ZTE Corporation — Mapping framewori scalable smart-city solution. Not eom if your company is a member? There have been many versions of eTOM. This site uses cookies and other tracking technologies to rfamework with access to members only content, analyze your use of our products and services, assist with our promotional and marketing efforts. Case Studies Case study: Contact us General Inquiries: What’s new View all news.

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It is a hierarchical catalog of the key business processes required to run a service-focused business. Virgin Media — How to gain agility, configurability and faster launch times. Get Involved Join the Frameworx Community discussion.

The graphic representation of a Business Process Framework eTOM model consists of rows and columns, the intersections of frameworkk denote specific business processes. Expand your Frameworx foundation: Retrieved from ” https: The goal of TOM was the creation of an industry-owned framework of business processes, including the definition of a common enterprise-independent terminology for service management.


Give yourself a competitive edge by taking courses and exams to gain Knowledge and Career Certification. Online Training Courses now available at the click of a button. It is a comprehensive, industry-agreed, multi-layered view of the key business processes required to run an efficient, effective and agile digital enterprise. The Business Process Framework is an operating model rramework for telecom service providers in the telecommunications industry.

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GB921 Business Process Framework (eTOM) R17.0.1

Courses now available at the click of a button. Handbook of Network and System Administration. In other projects Wikimedia Commons. Standards Telecommunications systems IT service management. Easily access the knowledge and guidance that has helped hundreds of companies reduce cost, risk and time-to-market.